Sales / Credit Terms
Orders placed online are subject to credit terms that your company has with Transco Supply. Invoices are due 10 days from invoice date unless stated otherwise. No other discounts will apply.
· Approval must be received and a RMA (Return Merchandise Authorization) number assigned prior to any merchandise being returned
· Return requests must be approved, processed and received to our distribution center within 10 days of the original invoice date
· All returns are subject to a restocking fee
· All approved RMA’s must include the RMA number and be in sellable condition as determined by Transco Supply or the merchandise will be returned to the customer and credit will not be issued
· Freight on returned items is the customer’s responsibility unless the return is due to defective merchandise or our shipping error
· Returns will not be accepted on Non-stock or custom made items, discontinued or special order items
· RMA requests that have not been processed after 30 days from the original invoice date will be cancelled
· Shortages, damaged or defective good must be reported within 10 days after the receipt of the shipment. Claims for shortage or damaged material caused by a common carrier must be noted at the time of receipt and filed against the responsible carrier.
We understand how important it is that critical material arrives at your facility exactly when you need it. For this reason, we ask that you please call 1-918-438-0980 to place an expedited order. Our customer account specialists have extensive experience meeting customer rush order needs. Through our expansive relationships with special courier services, as well as UPS and FedEx Next Day and Critical shipping services, we can make certain that your material arrives when and where you need it.
· Please Note: All shipping rates calculated are for standard shipping only. Please call 1-918-438-0980 to check availability and receive a freight quote for all expedited shipments.
In the event of a shipping discrepancy, such as damage, shortage or mispick, please call Transco Supply (918) 438-0980 within 5 days of receipt.
Please click the following link to download a copy of our Credit Application Form. After you have filled it out, sign and fax to the number provided on the form.